Frequently Asked Questions (FAQ)
Welcome to the FAQ page for Rustic Roots Clothing and Apparel! Below are some commonly asked questions about our brand and our products. If you have any additional questions, feel free to reach out to our customer service team or check out our specific pages under the "FAQ" toggle.
Ordering and Shipping
1. How can I place an order?
You can place an order directly on our website by adding the desired items to your cart and proceeding to checkout.
2. How can I check the status of my order?
Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can track your order's status using the provided tracking number through our carrier's website.
3. Do you ship internationally?
Yes, we offer international shipping. Please note that shipping rates and delivery times may vary based on location.
Returns and Exchanges
1. What is your return policy?
We accept returns within 30 days of purchase for items in their original condition and packaging. Please visit our "Return & Exchange" page for detailed instructions.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at custserv.rusticroots@gmail.com or 1-682-338-0795. We will provide you with a return label and instructions for returning the item.
3. Are there any items that are not eligible for return or exchange?
We do not accept returns or exchanges on final sale items, including clearance and discounted items. Personalized or custom-made items are also non-returnable.
Product Information
1. Are your graphic tees ethically and sustainably made?
Yes, we prioritize ethical and sustainable practices in our manufacturing process. Our graphic tees are made from high-quality, responsibly sourced materials.
2. How do I care for my graphic tee?
We recommend washing your graphic tee inside out in cold water and drying on a low heat setting or air-drying. Avoid ironing directly on the design to preserve the graphics' longevity.
General
1. How can I contact your customer service team?
You can contact our customer service team at custserv.rusticroots@gmail.com or 1-682-338-0795
2. How can I stay updated on new products and promotions?
You can sign up for our emails on our website to receive updates on new products, promotions, and exclusive offers.
3. Do you have a physical store?
We currently operate as an online-only store, but we hope to expand to physical locations in the future.
4. How can I become a wholesale partner?
For wholesale partnership inquiries, please contact our sales team through our social media pages or email:
Amari.Jessie08@gmail.com
5. Do you offer gift cards?
Not at the moment, but we do offer discounts often which will be announced on our social media pages, website and sent directly to those who subscribe to our emails.
We hope this FAQ page has answered your questions! If you have any additional inquiries, please don't hesitate to contact us. Thank you for choosing Rustic Roots Clothing and Apparel!